Refund & Cancellation Policy
Effective Date: 20 July 2026
At Laarvo, customer satisfaction is important to us. We strive to deliver premium-quality fragrances and ensure a smooth shopping experience. Please read our Refund & Cancellation Policy before placing an order.
1. Order Cancellation
Customers may request to cancel their order before it has been shipped. Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us immediately using the contact details provided below.
2. Returns
Due to the personal nature of perfumes, attars, bakhoor, and fragrance products, we do not accept returns once the product has been delivered, except in the following situations:
- You received the wrong product.
- You received a damaged or defective product.
- The product was damaged during transit.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.
To process your request, please provide:
- Your Order Number
- Clear photos of the product
- Photos of the outer packaging
- A brief description of the issue
Requests submitted after 24 hours of delivery may not be eligible for a replacement or refund.
4. Refund Eligibility
Refunds will be processed only if:
- The order is cancelled before shipment.
- We are unable to fulfill your order.
- A damaged, defective, or incorrect product claim is verified and a replacement is unavailable.
Refunds will not be issued for:
- Change of mind after purchase.
- Fragrance preference or personal expectations.
- Products that have been opened, used, or tampered with.
- Incorrect shipping information provided by the customer.
5. Replacement Policy
Where applicable, we may offer a replacement instead of a refund for damaged, defective, or incorrect products, subject to product availability.
6. Refund Processing
Once your refund request is approved:
- Refunds will be credited to the original payment method.
- Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
7. Non-Refundable Charges
Shipping charges and Cash on Delivery (if applicable) are non-refundable unless the error was caused by Laarvo.
8. Contact Us
For cancellation, refund, or replacement requests, please contact us:
Laarvo
Website: https://www.laarvo.com
Email: info@laarvo.com
Phone: +91 90435 30442
Business Location: Guduvanchery, Tamil Nadu, India
